Frequently Asked Questions

QUESTIONS ABOUT YOUR ORDER


WHAT IS THE TIME FRAME BETWEEN PLACING AND RECEIVING MY ORDER?

Allow up to 3 business days from when an order is placed to receiving a shipment confirmation. Please note we do not ship on public holidays.

WHAT IS YOUR SHIPPING POLICY?

Our standard shipping method, unless otherwise requested is Korea Post air parcel service. Please allow up to 8-15 business days for worldwide delivery.
Free worldwide shipping with any purchase of USD 80$ worth of products.

HOW DO I TRACK MY ORDER?

You will receive an order confirmation email once an order has been placed. A second email will be sent containing package tracking information as well as details about the purchase. Information is also available in your account history on Fridaskincare.com.
If further assistance is needed, please email us at frida@fridaskincare.com
For any product questions, please email us at frida@fridaskincare.com

WHAT IS YOUR RETURN POLICY?

We will refund your full purchase price of product, less shipping charges, onto the original form of payment only.
Returns are only accepted with a Return Authorization Number (RMA). Please email frida@fridaskincare.com to receive your Return Authorization Number. Please include original packing slip and mark your RMA number on exterior of box. Return shipping fees are not refundable.
If you receive an item damaged in transit, please contact us immediately for assistance.
Products must be purchased from Fridaskincare.com, unused, within 14 days of when the original order was received. Allow up to 5 business days from our receipt of your returned packaged for a credit to be issued to the original form of payment. Please note, refund may not post in your account immediately, contact your bank for further information on posting.
Please send all items back to :
FRIDA 프리다
Seogu Moonjeongro 77 (Tanbangdong) Rodeo Town #344
(35260) Daejeon, SOUTH KOREA

QUESTIONS ABOUT PRODUCTS


ARE FRIDASKINCARE PRODUCTS FREE OF SULFATES, PARABENS, AND PHTHALATES?

Yes, FridaSkincare formulas were developed without harsh chemicals and do not contain sulfates, parabens, or phthalates.

ARE FRIDASKINCARE PRODUCTS TESTED ON ANIMALS?

Absolutely NONE of our products are tested on animals. FridaSkincare is a cruelty free company.

WHERE ARE FRIDASKINCARE PRODUCTS MADE?

Our products are made here, in South Korea. However, our premium grade, high efficacy ingredients are sourced from around the world. FridaSkincare products are tested in laboratory.

For any questions regarding our products or brand, please email us at frida@fridaskincare.com

QUESTIONS ABOUT YOUR ACCOUNT


IS MY PERSONAL INFORMATION KEPT PRIVATE?

We do not share or sell your personal information to third parties, it is kept confidential and private. Please read the Privacy Policy for more information.

I FORGOT MY PASSWORD, WHAT DO I DO?

To re-set password, follow instructions on the log-in page. An email will be sent to you to create a new password.