QUESTIONS ABOUT YOUR ORDER
WHAT IS THE TIME FRAME BETWEEN PLACING AND RECEIVING MY ORDER?
Within Korea: up to 3 days from when an order is confirmed via email.
International: Please allow up to 8-15 days for worldwide delivery.
Kindly note that we do not ship on weekends and public holidays.
HOW DO I TRACK MY ORDER?
You will receive an order confirmation email once an order has been placed. A second email will be sent containing package tracking information as well as details about the purchase. Information is also available in your account history on Fridaskincare.com.
If you need further assistance, please email us at firstname.lastname@example.org
WHAT IS YOUR SHIPPING POLICY?
Free worldwide shipping with any purchase of USD 40 worth of products.
WHAT IS YOUR “100% SATISFACTION GUARANTEED” REFUND POLICY?
If for any reason you are not 100% satisfied with your purchase, simply contact us within 30 days once received your product and we’ll refund the full cost of the item minus shipping costs (estimated between $3~$6 for Korea and $15~$25 for international parcels).
If you purchase several products in one order, your refund is valid for a maximum of 1 product of your choice.
For a damaged parcel, please email us a photo for a reference to share with our courier service.
Allow up to 5 business days for a credit to be issued to the original form of payment. Please note, the refund may not post in your account immediately, contact your bank for further information on posting.
In case of abuse on our refund policy, we hold the rights to refuse future orders.
QUESTIONS ABOUT PRODUCTS
Is your product suitable for Men as well?
The skin has no genitalia. We don’t believe in diversifying gender in skincare products to fit into a specific marketing purpose.
How are SUPER SERUMS different from other serums?
Firstly, our products are not scented nor coloured. Any subtle smell and specific hue derived from the product comes from the original molecular extractions.
Secondly, other lightweight serums formulations often come in an oily-sticky feel on the skin. Not ours!
Lastly, other molecular botanicals serums sell at a screaming price tag and often offer little or no result at all. Our products come with unique instant results and long-term benefits. We welcome you with a trial offer and a Bold Guarantee.
What are Molecular Extracts? How are they different from the Regular Extracts?
Molecular extracts hold superiority in preserving botanical efficacy. It can directly talk and correct the order of the skin issue at its molecular level. Meanwhile, the regular extracts have no deeper correction power, unlike the molecular type.
Our selected molecular extracts are a combined French sustainable molecular technology with Korean long-lasting beauty technology.
Is the product Vegan or Vegetarian?
At this stage, we don’t play on the certifications. We can guarantee that our products are clean from start to finish and heavily contained botanical extracts. There is ¨Propolis Cera Extract¨ in our MAGNIFYING ELIXIR Super Serum. The function of this ingredient in this formula is vital to help brings a kick of instant results to the skin. Other than that, all the remaining ingredients are plant-derived. We hold true to our cruelty-free philosophy.
Is the product Halal or Kosher certified?
At this stage, we don’t play on the certifications. We select all raw ingredients from Halal-and-Kosher’s strict principles. We manufacture our products in a Halal certified space.
ARE FRIDASKINCARE PRODUCTS FREE OF SULPHATES, PARABENS, AND PHTHALATES?
Yes, our formulas were developed without harsh chemicals and do not contain sulphates, parabens, and phthalates. Guaranteed without any other unnecessary ingredients.
ARE FRIDASKINCARE PRODUCTS TESTED ON ANIMALS?
Absolutely not. NONE of our products is tested on animals. FridaSkincare is a cruelty-free company.
What is Fridaskincare’s Concept of Beauty?
Beauty with Logic. Our beauty value is beyond more than just the hype of natural and organic products. We want natural, yet sustainable formulation. We want organic, yet high-performance. We want cruelty-free and waste-free products, yet we also want to inject more LOGIC into the worldwide beauty concept. Because for us, when pieces of Wax Comb or Beeswax are often discarded, and Lanolin is secreted by sheep when they are shorn, it is cruel to dispose of an existing resource to allow it to become waste. A combination of sustainability, efficacy, and logic make FridaSkincare a brand with a bold attitude.
What IS the composition of your SUPER SERUMs?
- Active extracts 99%,
- Natural Preservative System 1%,
- Filler 0%,
- Texturizer 0%,
- Essential Oils 0%.
- NO colourant NOR fragrant
Why your Super Serums are so quickly dry once applied to the skin?
They do not dry nor drying on the skin. They have the power to absorb quickly onto the skin once applied. There is a difference.
Then, How does it feel on the skin right after applying with the Serums?
They will not create any film on the skin surface. You will feel like you have put nothing on your skin. That kind of lightweight feeling you will experience. Wonderfully, you will know that the Super Serums start cracking the code at your skin’s molecular level a few seconds after the application.
For CLARIFYING SOLUTION, you will feel some mild tingling sensation, especially on the troubled area. You will get your skin clear from oiliness almost instantly.
for MAGNIFYING ELIXIR, you will not feel any tingling sensation. But, you will see how immediately your skin naturally glows with enough moisture.
Are the Super Serums friendly on sensitive skin?
Both Super Serums have an immediate effect. They will balance the sebum production level in the skin. The formulas are suitable for sensitive skin, such as post-surgical skin condition.
WHERE ARE FRIDASKINCARE PRODUCTS MADE?
Our products are made in South Korea. Our premium grade, high efficacy ingredients are sourced from around the world. FridaSkincare products are tested in a halal-certified laboratory.
For more questions regarding our products or brand, please email us at email@example.com
QUESTIONS ABOUT YOUR ACCOUNT
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I FORGOT MY PASSWORD, WHAT TO DO?
To reset the password, follow the instructions on the log-in page. An email will be sent to you to create a new password.